Company

Company

Overview

Neutrona Networks is a neutral and independent carrier that is re-writing the rules of telecommunications in Latin America by pioneering innovation in customer experience, network intelligence, and process automation.

Neutrona has transformed itself into a leading technology solutions partner that provides mission-critical connectivity solutions to the world’s largest telecommunications carriers and fortune 500 enterprise companies.

It is the only Latin American network to provide multiple sub-sea cable systems and terrestrial fiber rings monitored and managed with a home-grown SDN solution. Neutrona’s market-leading Cloud Connect service also adds advanced SD-WAN capabilities for ubiquitous and secure access to public and private cloud platforms.

Through a combination of direct presence in more than 30 top regional Data Centers and extensive network partnerships, Neutrona can provide access for its customers to every city in Mexico, Central and South America, and the Caribbean. Its suite of solutions includes: IP VPN MPLS, Ethernet Private Line, Colocation, Logistics, Managed Services, Network Security, and Cloud Connect Services. International carriers choose Neutrona for its reach, its technology solutions, and its extraordinary customer service.

With presence in 15 countries and extensive network partnerships to cover any location in any city in Central & South America, Mexico and the Caribbean.


History

In May 2012, Neutrona Networks formed IFX International Carrier Services following its purchase of the demerged international carrier services business unit of IFX Networks, a neutral and independent Latin American carrier. IFX Networks has extensive experience in the telecommunications market with more than 15 years providing services in LATAM.

Neutrona Networks is exclusively focused on providing extended reach network access to Global/Regional Carriers into Latin America, we are the only Latin American carrier with this focus, and since we are Carrier-Neutral, our MPLS/Ethernet network is the only one that runs on multiple sub-sea cable systems and terrestrial fiber rings.

Additionally, in the field of local access, we are interconnected with every local loop provider in the region, allowing us to provide the best combination of local/international data services in Latin America.

During November 2012, IFX International Carrier Services name and logo was replaced by the Neutrona Networks International name and new corporate branding. Neutrona Networks will continue to maintain a strategic relationship with IFX Networks, which will now focus on serving in-region Latin American enterprise customers.

What differentiates us?

Neutral. On Net. Anywhere

Neutrona believes that international carriers deserve the right to make choices that are best for them and their customers, and that’s why we have made a commitment to neutrality. Simply put, we have access to multiple cable systems within the region, so we can provide you with the most convenient and cost-effective solution possible.

Neutrality also means independence when it comes to procuring the right access options within the region. We work with everyone—big or small—to make sure we can connect you where you need to go. Other carriers have a vested interest in running your traffic on their specific infrastructure, even if there may be a more sensible alternative. At Neutrona, we have the flexibility and expertise to allow you to make choices that align specifically to your needs, not ours.

Multi-Cable System Neutrality, Access Procurement Neutrality, and Incumbent Carrier Independence. Just three more reasons why Neutrona is the right choice to link your customers to the fastest growing telecommunications market in the world.

Neutral. On Net. Anywhere

Neutrona provides more than access. We build relationships.

We follow a Carrier Partner Philosophy dedicated to a seamless and integrated experience. You get access to a full suite of solutions that closely align with the same technologies your customers demand—MPLS, Ethernet Private Line, Colocation, Logistics, and Professional Services.

From the back office integration to Points-of-Presence and beyond, there is no “off-net” when it comes to Neutrona. We pride ourselves in building strong, lasting associations with our vendors, our partners, and our carrier clients. We are all one team—solely dedicated to make sure your customers get superior service and reliable connectivity within Latin America.

Neutral. On Net. Anywhere

Latin America features multiple countries, multiple markets, and multiple languages. But you only need one carrier to gain access to it all.

With PoP sites in 15 countries, colocation centers in 10 countries, and an extensive network of local partnerships, Neutrona is your “one-stop-shop” for advanced data networking solutions, no matter where you need to connect in Central and South America, Mexico, and the Caribbean.

In addition, our experienced Field Tech Services teams extend our reach into the most remote locations within Latin America, while a dedicated staff of Network Operations Center technicians provide industry-leading support to your network needs 24 hours a day, 7 days a week, and 365 days a year.

Customers trust Neutrona, because we have provided independent and neutral solutions into the region for roughly a decade and a half. And we continue to invest millions of dollars in new technology, new network enhancements, new routes, new PoP sites and new data centers to make sure we stay ahead of our customers’ demanding needs.

The Neutrona Dual Link Logo is our new brand image and signifies the joining of partners, the interconnections of networks, and the fusion of cultures.

The deep purple represents the royal treatment we give our carrier partners and their end customers, and the electric green represents our company’s energy, innovation and creative thinking.

The Neutrona Dual Link Logo also represents the network Duality® concept of building our international network backbone over multiple submarine networks with at least two diverse cable systems connecting each international gateway city

Duality

Neutrona has carefully built solid, long term vendors relationships that make duality possible. We are both a customer and a provider, and that naturally transforms the way we conduct our day-to-day business. I think it makes us more creative and innovative, so we can always meet our customer’s needs.
Frederic Coheleach - VP, Carrier Relations

From the technology perspective we are focused on providing the best cost-efficiency including the most reliable and scalable network architecture in the region providing a real Duality® experience.

We have the unique ability to develop innovative new applications and services adopting the latest industry technologies because we are flexible enough to do it.

Duality® means both primary and backup network elements and diverse sub-sea cables for all major gateway connections between international cities.

During the coming months Neutrona Networks will finish the implementation of the latest carrier backbone network in Latin America. This project will enable us to provide the best service offering for our global partners around the world that want to connect their end customers through the region that we know better than anyone else. Neutrona has carefully built solid, long term vendors relationships that make duality possible. We are both a customer and a provider, and that naturally transforms the way we conduct our day-to-day business. I think it makes us more creative and innovative, so we can always meet our customer’s needs.

Neutrality

“Instead of being committed to a single cable system or a single last mile provider, Neutrona can easily provide our customers with highly redundant and diverse solutions that the big carriers cannot provide. Our solution of diverse cable systems, diverse POPs, and diverse last mile access is nearly impossible for our competition to match.”
Timothy Allen- VP, Business Development

Neutrona believes that international carriers deserve the right to make choices that are best for them and their customers, and that’s why we have made a commitment to neutrality.

Basically, we have access to multiple cable systems within the region, so we can provide you the most convenient and cost-effective solution.

Neutrality also means independence when it comes to procuring the right access choices within region. We work with everyone—big or small—to make sure we can connect you where you need to go. Other carriers have a vested interest in running your traffic on their specific infrastructure, even if there may be a more sensible alternative. At Neutrona, we have the flexibility and expertise to allow you to make choices that align specifically to your needs, not ours.

Multi-Cable System Neutrality, Access Procurement Neutrality, and Incumbent Carrier Independence. Just three more reasons why Neutrona is the right choice to link your customers to the fastest growing telecommunications market in the world.

Reach

“Our ability to reach every major market in Latin America only tells part of the story. We know our market so well that we can install solutions quickly and efficiently, ensuring satisfied customers—in record time!”
Howard Seymour - SVP, Commercial Operations

Latin America features multiple countries, multiple markets, and multiple languages. But you only need one carrier to gain access to it all.

With PoP sites in 15 countries, colocation centers in 10 countries, and an extensive network of local partnerships, Neutrona is your “one-stop-shop” for advanced data networking solutions, no matter where you need to connect in Central and South America, Mexico, and the Caribbean.

In addition, our experienced Field Tech Services teams extend our reach into the most remote locations within Latin America, while a dedicated staff of Network Operations Center technicians provide industry-leading support to your network needs 24 hours a day, 7 days a week, and 365 days a year.

Expertise

“International carriers chose Neutrona, because of our technical and marketplace expertise. But they remain with us, because we never stop investing in people, equipment and technology, so we can always meet our customers’ needs—today and tomorrow.”
Mateo Ward, CEO

We bring to our customers a decade of experience operating one of the most extensive networks in Latin America.

You can be confident that we can satisfy all of your logistical needs with an unsurpassed combination of regional contacts, marketplace knowledge, and business savvy.

Customers trust Neutrona because we have provided independent and neutral solutions into the region for roughly a decade and a half. And we continue to invest millions of dollars in new technology, new network enhancements, new routes, new PoP sites and new data centers to make sure we stay ahead of our customers’ demanding needs.

Convenience

“We give international carriers the ability to extend their network footprint into Latin America. This means they can seamlessly serve their enterprise customers, regardless of their technology needs, including Ethernet, MPLS IPVPN, and Dedicated Internet Access.”
Luciano Salata, President and COO

Our partners, our services, and our carrier relationships mean you get “one-stop-shop” service, no matter how complex or wide-reaching your need.

When you work with Neutrona Networks, we’ll make sure you get the complete solution through just one partner–us.

As part of our neutral philosophy we are committed to develop the most convenient solutions for our customers while delivering the best customer experience, this unique approach gives us the ability to develop and adopt best industry practices and continuously improve the customer satisfaction. We are able to manage relationships with many different partners inside and outside the region, offering tailor made and flexible services to each of them.

Support

“We choose people who know telecommunications and are passionate about providing an excellent customer experience. This commitment to deliver only the best sets us apart from our competition.”
Maximiliano Villalba- VP, Operations & Service Management

We believe in personal support from dedicated specialists, who intimately know their carrier customers, talk to them often, and carefully monitor their services “around the clock.”

We even assign two account representatives to every customer, so someone will always be there to provide personal attention when needed.

In sum, you’ll know our people, and they’ll know you.

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